FAQ

Frequently Asked Questions

If you cannot find an answer you are looking for in our frequently asked questions , please get in touch we are more than happy to help.

WHAT IS THE PROCESS FOR MAKING A BOOKING?

Once you have a date in mind, please contact us via our booking form, phone: 0412357435 or email: contact@poppinpicnics.com.au If the proposed date has the go ahead from us, we ask that you finalise your menu selections. Once complete we are able to invoice you via email. It is once a deposit of 50% or the full amount is made that your booking is secured in our system. Without deposit no booking date is secured and thus can be given away.

WHAT HAPPENS IF IT RAINS?

Ahh the weather, the one thing that is out of our control! Don’t fear there are always options. We work with you in every way that we can to resolve weather predicaments. 

Under no circumstances will Poppin Picnics proceed with set up in an unprotected location if wet weather occurs or is likely forecasted.

OPTION 1: you are free to postpone the event free of further charge on one occasion and one occasion only provided you give 24 hours notice. Keep in mind the rescheduled date is subject to availability.

OPTION 2: Relocation of venue or hiring of a marquee, we are passionate about working alongside you to source a protected undercover venue or a wet weather solution. If relocation is preferred, we require the venue be preapproved by us to ensure suitability re accessibility and feasibility re scheduling. If the location is based outside of our servicing areas, please be advised further delivery charges will occur.

OPTION 3: Receive a gift voucher for the full amount provided 24 hours notice is given. This credit can be used for a future picnic with an expiry date of 12 months from issue.

Refunds will not be issued on the grounds of wet weather due to dates being held thus denying other bookings.

HOW DO I PAY FOR MY PICNIC?

Direct bank transfer is the preferred method, we also offer PayPal methods or card payment via square payment. Please be aware there is a surcharge of 2.2% when paying by card via square payments.

WHAT IS YOUR CANCELLATION POLICY?

14 DAYS + NOTICE Receive 100 % refund

5-14 DAYS NOTICE50% refund of full amount will be offered for cancellations of personal reasons or in the event of forecasted inclement weather

5 DAYS NOTICE OR LESS NO REFUND will be given for change of mind (this is due to securing your time and date thus denying other customers)

HOW MANY TIMES CAN I RESCHEDULE?

Each booking in the event of inclement weather or unfortunate circumstances can reschedule once without further charge provided we are notified within 24 hours prior to the event. Less than 24 hours notice and food costs will need to be covered for the future rescheduled date. Any further rescheduling will be classified as a new booking and charges will apply.

WHAT AREAS DO YOU SERVICE?

Currently we service the lower north shore region, selected northern beaches and the Sydney CBD (inclusive of centennial park). We will consider servicing areas external to those listed for groups 20+ however, delivery fees will occur.

HOW MUCH NOTICE IS REQUIRED?

7 day’s notice is our standardised time frame of notice for groups over 4. This ensures all details are confirmed and payment has been processed so that your picnic can run like a dream. We can be more flexible with groups less than 4 so long as payment has been processed in full within 72 hours of the event.

CAN YOU SUGGEST PICNIC LOCATIONS?

Yes, we have a whole visual list with short blurbs delving into considerations e.g. Accessibility, shade, amenities (toilets). Please contact us for a copy today.

DO YOU CATER FOR SPECIAL DIETARY REQUIREMENTS?

Absolutely we do, we understand no two people are the same thus we advise always to inform us upon booking of any intolerances or allergies. Currently as it stands, we offer halal, vegetarian, gluten free, nut free and dairy free options.

DO POPPIN PICNICS PROVIDE ALCOHOL?

Currently there is no license that covers such an industry to provide alcohol. So, in answer to this question No we don’t however, we encourage you to BYO booze and we provide the champagne buckets.

DO YOU OFFER PICNIC PACKAGES WITHOUT FOOD CATERING?

Yes, we even offer you empty platters so you can arrange your own brought food on them. This ensures they fit in with the décor and everything looks B-E-A-U-T-I-F-U-L.

WHY DO I PAY A BOND?

A bond is secured as piece of mind for us that inventories remain intact and treasured. It is fully refundable post picnic so long as goods are damage free, and everything is accounted for.

HOW MANY PEOPLE CAN YOU CATER FOR?

At this stage 2-30 people we hope in future this will expand.

HOW LONG DOES IT TAKE TO SET UP?

1-2 hours depending on group size.

DO YOU OFFER PHOTOGRAPHY SERVICES?

Yes, we have a wide list of top-quality photographers with all different styles to refer you to. so that such an occasion can be captured and stay forever within the albums. Please enquire today.

DO YOU OFFER DIY PACKAGES?

No at this stage we do not rent out the inventories.

DO YOU CUSTOMISE YOUR STYLING FOR PERSONAL REQUESTS?

We try our best to ensure you receive what you want. Altering florals to your colour palette is always an option. We offer several signature themes please refer to themes to see what is on offer.

DO YOU ACCEPT CASH ON THE DAY?

No we do not, please be advised we require full payment to be processed and cleared 72 hours in advance.

WHAT ARE THE DIMENSIONS OF THE RUGS/TABLES

They may differ slightly depending on theme however majority are as below:

TABLES: 73W X 153L

RUGS: 160 W X 230L

CAN I ADJUST GUEST NUMBERS AND WHAT IS THE TIME FRAME ON GUEST CHANGES?

yes, we are quite flexible with guest changes so long as 72 hours is provided.

CAN I CANCEL A RESCHEDULED DATE RECEIVING A REFUND?

No, given we accommodated to the initial change no compensation will be provided for cancelling a rescheduled date despite adequate notice.

WHAT IS THE PROCESS FOR MAKING A BOOKING?

Once you have a date in mind, please contact us via our booking form, phone: 0412357435 or email: contact@poppinpicnics.com.au

If the proposed date has the go ahead from us, we ask that you finalise your menu selections. Once complete we are able to invoice you via email. It is once a deposit of 50% or the full amount is made that your booking is secured in our system. Without deposit no booking date is secured and thus can be given away.


WHAT HAPPENS IF IT RAINS?

Ahh the weather, the one thing that is out of our control! Don’t fear there are always options. We work with you in every way that we can to resolve weather predicaments. 

Under no circumstances will Poppin Picnics proceed with set up in an unprotected location if wet weather occurs or is likely forecasted.

OPTION 1: you are free to postpone the event free of further charge on one occasion and one occasion only provided you give 24 hours notice. Keep in mind the rescheduled date is subject to availability.

OPTION 2: Relocation of venue or hiring of a marquee, we are passionate about working alongside you to source a protected undercover venue or a wet weather solution. If relocation is preferred, we require the venue be preapproved by us to ensure suitability re accessibility and feasibility re scheduling. If the location is based outside of our servicing areas, please be advised further delivery charges will occur.

OPTION 3: Receive a gift voucher for the full amount provided 24 hours notice is given. This credit can be used for a future picnic with an expiry date of 12 months from issue.

Refunds will not be issued on the grounds of wet weather due to dates being held thus denying other bookings.


WHY DO I PAY A BOND?

A bond is secured as piece of mind for us that inventories remain intact and treasured. It is fully refundable post picnic so long as goods are damage free, and everything is accounted for.


DO YOU OFFER PHOTOGRAPHY SERVICES?

Yes, we have a wide list of top-quality photographers with all different styles to refer you to. so that such an occasion can be captured and stay forever within the albums. Please enquire today.


DO YOU ACCEPT CASH ON THE DAY?

No we do not, please be advised require full payment to be processed and cleared 72 hours in advance.

HOW DO I PAY FOR MY PICNIC?

Direct bank transfer is the preferred method, we also offer PayPal methods or card payment via square payment. Please be aware there is a surcharge of 2.2% when paying by card via square payments.


HOW MANY TIMES CAN I RESCHEDULE?

Each booking in the event of inclement weather or unfortunate circumstances can reschedule once without further charge provided we are notified within 24 hours prior to the event. Less than 24 hours notice and food costs will need to be covered for the future rescheduled date. Any further rescheduling will be classified as a new booking and charges will apply.


WHAT AREAS DO YOU SERVICE?

Currently we service the lower north shore region, selected northern beaches and the Sydney CBD (inclusive of centennial park). We will consider servicing areas external to those listed for groups 15+ however, delivery fees will occur.


CAN YOU SUGGEST PICNIC LOCATIONS?

Yes, we have a whole visual list with short blurbs delving into considerations e.g., Accessibility, shade, amenities (toilets). Please ask us for a copy today.


DO POPPIN PICNICS PROVIDE ALCOHOL?

Currently there is no license that covers such an industry to provide alcohol. So, in answer to this question No we don’t however, we encourage you to BYO booze and we provide the champagne buckets.


HOW MANY PEOPLE CAN YOU CATER FOR?

At this stage 2-26 people we hope in future this will expand.


DO YOU OFFER DIY PACKAGES?

No at this stage we do not rent out the inventories.


WHAT ARE THE DIMENSIONS OF THE RUGS/TABLES

They may differ slights depending on theme however majority are as below:

TABLES: 73W X 153L

RUGS: 160 W X 230L


CAN I CANCEL A RESCHEDULED DATE RECEIVING A REFUND?

No, given we accommodated to the initial change no compensation will be provided for cancelling a rescheduled date despite adequate notice.

WHAT IS YOUR CANCELLATION POLICY?

14 DAYS + NOTICE

Receive 100 % refund

5-14 DAYS NOTICE

50% refund of full amount will be offered for cancellations of personal

reasons or in the event of forecasted inclement weather

5 DAYS NOTICE OR LESS

NO REFUND will be given for change of mind (this is due to securing your time

and date thus denying other customers)


HOW MUCH NOTICE IS REQUIRED?

7 day’s notice is our standardised time frame of notice for groups over 4. This ensures all details are confirmed and payment has been processed so that your picnic can run like a dream. We can be more flexible with groups less than 4 so long as payment has been processed in full within 72 hours.


DO YOU CATER FOR SPECIAL DIETARY REQUIREMENTS?

Absolutely we do, we understand no two people are the same thus we advise always to inform us upon booking of any intolerances or allergies. Currently as it stands, we offer halal, vegetarian, gluten free, nut free and dairy free options.


DO YOU OFFER PICNIC PACKAGES WITHOUT FOOD CATERING?

Yes, we even offer you empty platters so you can arrange your own brought food on them. This ensures they fit in with the décor and everything looks B-E-A-U-T-I-F-U-L.


HOW LONG DOES IT TAKE TO SET UP

1-2 hours depending on group size


DO YOU CUSTOMISE YOUR STYLING FOR PERSONAL REQUESTS?

We try our best to ensure you receive what you want. Altering florals to your colour palette is always an option. We offer several signature themes please refer to themes to see what is on offer.


CAN I ADJUST GUEST NUMBERS AND WHAT IS THE TIME FRAME ON GUEST CHANGES?

yes, we are quite flexible with guest changes so long as 72 hours is provided