FAQ

WHAT IS THE PROCESS FOR MAKING A BOOKING?

WHAT HAPPENS IF IT RAINS?

Once you have a date in mind, please contact us via our booking form, phone: 0412357435 or email: contact@poppinpicnics.com.au If the proposed date has the go ahead from us, we ask that you finalise your menu selections. Once complete we are able to invoice you via email. It is once a deposit of 50% or the full amount is made that your booking is secured in our system. Without deposit no booking date is secured and thus can be given away.

Ahh the weather, the one thing that is out of our control! Don’t fear there are always options. We work with you in every way that we can to resolve weather predicaments.

Under no circumstances will Poppin Picnics proceed with set up in an unprotected location if wet weather occurs or is likely forecasted.

OPTION 1: you are free to postpone the event on ONE SINGLE occasion and ONE occasion only free of any charge. Provided the customer provides more than 72 hours notice for the reschedule. Keep in mind the rescheduled date is subject to availability.

RESCHEDULE FEES FOR 72 HOURS OR LESS NOTICE:
10% of food costs will be deducted if reschedule notice given is less than 72 HOURS.


24 hours or less notice to reschedule constitutes a reschedule fee of $150.00 and catering costs.

OPTION 2: Relocation of venue or hiring of a marquee, we are passionate about working alongside you to source a protected undercover venue or a wet weather solution. If relocation is preferred, we require the venue be preapproved by us to ensure suitability re accessibility and feasibility re scheduling. If the location is based outside of our servicing areas, please be advised further delivery charges will occur.

OPTION 3: Receive a gift voucher for the full amount provided 24 hours notice is given. This credit can be used for a future picnic with an expiry date of 12 months from issue.

Refunds will not be issued on the grounds of wet weather due to dates being held thus denying other bookings.

WHAT IS YOUR CANCELLATION POLICY?

14 DAYS + NOTICE

Receive 100 % refund

5-14 DAYS NOTICE

A 50 percent refund of the bookings full amount will be offered for cancellations of personal reasons inclusive of COVID 19 or in the event of forecasted inclement weather.

5 DAYS NOTICE OR LESS

NO REFUND will be given
the customer forfeits all rights to a refund should they choose to cancel
( this is due to securing your time and date thus denying other customers)

HOW MANY TIMES CAN I RESCHEDULE?

HOW DO I PAY FOR MY PICNIC?

Each booking in the event of inclement weather or unfortunate circumstances can reschedule once without further charge provided we are notified within 72 hours prior to the event. Less than 72 hours notice to reschedule will incur fees. Any further rescheduling excluding the first reschedule will be classified as a new booking and full booking charges will apply.

Each booking in the event of inclement weather or unfortunate circumstances can reschedule once without further charge provided we are notified within 72 hours prior to the event. Less than 72 hours notice to reschedule will incur fees. Any further rescheduling excluding the first reschedule will be classified as a new booking and full booking charges will apply.

HOW MUCH NOTICE IS REQUIRED?

WHAT AREAS DO YOU SERVICE?

7 day’s notice is our standardised time frame of notice for groups over 4. This ensures all details are confirmed and payment has been processed so that your picnic can run like a dream. We can be more flexible with groups less than 4 so long as payment has been processed in full within 72 hours of the event.

Currently we service the lower north shore region, selected northern beaches, Sydney CBD and the Eastern Suburbs. We will consider servicing areas external to those listed for groups 20+ however, delivery fees will occur.

DO YOU CATER FOR SPECIAL DIETARY REQUIREMENTS?

DO POPPIN PICNICS PROVIDE ALCOHOL?

Absolutely we do, we understand no two people are the same thus we advise always to inform us upon booking of any intolerances or allergies. Currently as it stands, we offer halal, vegetarian, gluten free, nut free and dairy free options.

Currently there is no license that covers such an industry to provide alcohol. So, in answer to this question no we don’t however, we encourage you to BYO booze and we provide the champagne buckets.

HOW LONG DOES IT TAKE TO SET UP?

WHY DO I PAY A BOND?

1-2 hours depending on group size.

A bond is secured as piece of mind for us that inventories remain intact and treasured. It is fully refundable post picnic so long as goods are damage free, and everything is accounted for.

DO YOU OFFER PHOTOGRAPHY SERVICES?

DO YOU OFFER DIY PACKAGES?

No at this stage we do not rent out the inventories. We offer set up only packages or fully catered packages.

Yes, we have a wide list of top-quality photographers with all different styles to refer you to. so that such an occasion can be captured and stay forever within the albums. Please enquire today.

DO YOU ACCEPT CASH ON THE DAY?

DO YOU CUSTOMISE YOUR STYLING FOR PERSONAL REQUESTS?

We try our best to ensure you receive what you want. Altering florals to your colour palette is always an option. We offer several signature themes please refer to themes to see what is on offer. If you would prefer a custom theme, we won't shy away from the challenge however, it will consider additional costs.

No we do not, please be advised we require full payment to be processed and cleared 72 hours in advance.

CAN I ADJUST GUEST NUMBERS AND WHAT IS THE TIME FRAME ON GUEST CHANGES?

WHAT ARE THE DIMENSIONS OF THE RUGS/TABLES

They may differ slightly depending on theme however majority are as below:

TABLES: 73W X 153L

RUGS: 160 W X 230L

yes, we are quite flexible with guest changes so long as 7 days notice is provided. Notice any less than this means you will be charged for the initial guest list.

CAN I CANCEL A RESCHEDULED DATE RECEIVING A REFUND?

WHAT HAPPENS IF IM LATE TO THE PICNIC?

No, given we accommodated to the initial change of date no compensation will be provided for cancelling a rescheduled date despite adequate notice.

we ask that you notify us if you predict you'll be late, we can wait 15 minutes without any fee. Fees however will be charged for tardiness more than 15 minute as it impacts our future scheduling and compensates staffs time. Please see below:

$50 for 20-40 minutes
$80 for 40-60 minutes

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